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Content permissions problem - students cannot see VITAL content items View
If students are having trouble viewing a content item  in VITAL please check the course files permissions area in your module to make sure student access is granted.

To do this go to the control panel of your module and click on 'Files' and then the name of your module which then appears as a link below.

When you click on the link you will be presented with the following screen. Click on the drop down arrow next to the title of the module and select the permissions option.

If the screen below reflects your module then you will be aware that there are no student permissions set for the files of the module. This means, by default, students will not be able to view files added from this content. This is a design decision made by Blackboard (the company that are responsible for the software behind VITAL). To add students to the list click on 'Add Course User List' as below.

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You will then be able to add students to the course file permissions by checking the box, as illustrated below. Make sure they only have read access to view the files and then click 'Submit' to save the changes.

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You will then be able to see that students have been added and now should be able to view all content available from the course files within the module.

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If you have further questions about this issue please contact the CSD Helpdesk. Contact details can be found at http://www.liv.ac.uk/csd/helpdesk/index.htm.

I cannot access module content areas - only the Announcements page shows View
Can you only see the first page (e.g. Announcements) of a module and not see the menus to access the other areas of your modules?

The most likely problem is that the menu has been hidden accidentally and once this is done the setting is remembered for all modules. It is easy to fix by hovering the mouse pointer at the far left edge of the Announcement page until the pointer changes to a two-way arrow and a small text box pops up saying "Show Course Menu", as in the screnshot below. Click anywhere on the narrow bar here and the module menu is restored.

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Another thing that can happen is that the module menu sections can be hidden by clicking the module title in the menu, as below. Click it again to show the module sections.

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Upgrade administrator Course Builder to Instructor View
(Click here for the full eLearning Unit guide to staff enrolments on VITAL.)

Departmental TULIP administrators are automatically enrolled on all relevant modules at the Course Builder level. This level does not allow access to the Grade Centre of modules and so Course Builders cannot work with student assignments, grades, etc.

Instructor status can be requested if an administrator needs to access the Grade Centre to work with student assignments, grades or assessment data across the department‟s modules. If the staff member to be given department-wide instructor status on VITAL modules already has TULIP administrator status the process is:

The Head of Department or School Manager should send an email to helpdesk@liv.ac.uk for the attention of the VITAL technical team and ask for the administrator to be upgraded to 'Instructor' on all modules. A suggested template email is copied here.

“I would like to request the CSD VITAL team that the status of [name(s)] be upgraded from 'Course Builder' to 'Instructor' for all of modules beginning with code [ ... ].

This is in order that they can use the functions that being a 'Instructor' for a module in VITAL allows and so help in their role as departmental VITAL contact to deal with issues such as working with student assignments and adding Turnitin assignments to modules, which can't be done as a 'Course Builder'.

I understand that CSD usually asks the head of department/school manager if they are happy for this status upgrade to happen because the Instructor status level in a module allows access to things such as student assessment data in VITAL, staff and students enrolment details and the ability to change these, access to communication tools such as any blogs, wikis anddiscussion boards and also to be able to make changes to the content of a module itself.”

After this is done by the VITAL technical team, the administrator should have access as Instructor after the overnight update.

IMPORTANT: Please remember that this request needs to be repeated every new academic year as required.

Log in to VITAL View
  • You can login to VITAL from any computer connected to the Internet, on or off campus.
  • Accessing VITAL from the TOOLS menu on the Digital University homepage will automatically sign you in to VITAL.
  • You can also log in to VITAL directly from any browser at https://vital.liv.ac.uk/ (the current recommended browsers are listed here).
  • A mobile app is available for iPhones, iPads and Android devices so that you can access VITAL on your mobile device. Full details here: http://www.liv.ac.uk/csd/mobiles-and-tablets/blackboard-mobile-learn/ 
  • VITAL is unavailable for short periods every night when it is updated with information from the SPIDER and TULIP systems.

N.B. all modules from 2010-11 and older are found in the ‘VITAL Archive’ for staff and students. Access is described below.

For a printed guide to logging-in to VITAL please see this 'How to' guide.